For any inquiries or assistance, we are here to help! You can reach out to us at [insert contact number] or email us at [insert email address].
FAQ
How can I track my order?
To track your order, simply log in to your account and go to the 'Order History' section.
What are the available delivery options?
We offer standard and express delivery options. Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days.
How do I initiate a return?
Initiating a return is easy. Just go to the 'Returns' section in your account and follow the instructions provided.
How do I get in touch with your couriers?
If you need to contact our couriers, you can find their contact information in the shipping confirmation email you received.
Do you offer International delivery?
Yes, we provide international delivery to a wide range of countries. Simply select your preferred international delivery option during checkout.
What is your returns policy?
Our returns policy allows you to return items within 30 days of delivery for a full refund.
Return Policy
At Adera Lingerie, we strive for your complete satisfaction with every purchase. If you are not entirely satisfied, we offer a flexible return policy for most items within 14 days of delivery:
Returns and Refunds:
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General Returns: You may return unworn, unwashed, and undamaged items within 14 days of delivery for a refund or exchange.
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Hygiene Products: Due to hygiene reasons, swimwear, beachwear, and intimate apparel (such as panties and thongs) must be tried on over your own underwear.
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Refunds: Refunds will be issued to the original form of payment within 7-10 business days after we receive your return.
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Shipping Costs: Initial shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Returning Items:
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Return to Store: You can return items from an online order by visiting our store with the original invoice or order confirmation email.
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Exchange in Store: Yes, you can exchange items from your online order at our store, subject to availability.
Returning with Courier:
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Return Process: Start your return online through our website. If you need to change your return form, please contact our customer service promptly.
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Wrong Size/Item/Color: You can exchange items for a different size, color, or style, subject to availability.
Refunds:
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Refund Timing: Once your return is received, refunds are typically processed within 7-10 business days.
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Gift Card Refunds: If you used a Gift Card for your purchase, the refund will be issued back to the original Gift Card.
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Credit Card Refunds: Refunds will be credited to the original credit card used for the purchase.
For any further questions or assistance, please contact our customer service team at aderashopping@gmail.com.