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At Adera Lingerie, we strive for your complete satisfaction with every purchase. If you are not entirely satisfied, we offer a flexible return policy for most items within 14 days of delivery:

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Returns and Refunds:

• General Returns: You may return unworn, unwashed, and undamaged items within 14 days of delivery for a refund or exchange.

• Hygiene Products: Due to hygiene reasons, swimwear, beachwear, and intimate apparel (such as panties and thongs) must be tried on over your own underwear.

• Refunds: Refunds will be issued to the original form of payment within 7-10 business days after we receive your return.

• Shipping Costs: Initial shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

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Returning Items:

• Return to Store: You can return items from an online order by visiting our store with the original invoice or order confirmation email.

• Exchange in Store: Yes, you can exchange items from your online order at our store, subject to availability.

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Returning with Courier:

• Return Process: Start your return online through our website. If you need to change your return form, please contact our customer service promptly.

• Wrong Size/Item/Color: You can exchange items for a different size, color, or style, subject to availability.

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Refunds:

• Refund Timing: Once your return is received, refunds are typically processed within 7-10 business days.

• Gift Card Refunds: If you used a Gift Card for your purchase, the refund will be issued back to the original Gift Card.

• Credit Card Refunds: Refunds will be credited to the original credit card used for the purchase.

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For any further questions or assistance, please contact our customer service team at aderashopping@gmail.com.

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